Metric are completely dedicated to customer satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
58 Ashley Road
Phone: 01202 302749
We are open by appointment only - Monday to Friday 9am to 5pm.
Phone lines are open 7 days a week 9am to 5pm.
If we miss your call inside or outside of these hours we will call you back.
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard and most other credit/debit cards. We also accept Paypal payments.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We do our best to beat the price offered by any UK based retailer for any product on offer on our website or ebay shop.
If you do find a better price for an identical product elsewhere, please contact us at: email@example.com and include the following information:
1. PRODUCT PART NUMBER AND DESCRIPTION
2. PRICE OF PART ON COMPETITOR'S WEBSITE.
3. COMPETITOR'S CONTACT DETAILS.
4. EVIDENCE OF PRODUCT PRICE - EG. WEBPAGE URL / SCREEN SHOT / CATALOGUE SCAN.
As soon as we receive your call or email we will check the competitor's price and endeavor to beat the price by 5%.
|Shipping And Handling|
Most items will be charged a standard fee UK postage fee of £6.00 and overnight Courier £10. There are some exceptions such as the Scottish Highlands & Ireland which will have additional fees to pay. If incorrect shipping has been selected we will contact you and let you know there are outstanding postage costs to pay. Products are subject to availability and prices may change without prior notice.
We aim to deliver all stock items within 24 hours. If an item you have selected is out of stock we will endeavour to send your order to you within 5 working days.
Metric Cruisers cannot be held responsible for items lost or delayed by couriers or Royal Mail. We will, however, endeavor to aid our customers in the rare event of a delay.
We advise that our customers choose the courier service (Business Post), especially for the delivery of more expensive items. In the event of a delayed delivery through Business Post we can track your parcel and keep you updated on its whereabouts.
If your item is not in stock at the suppliers, we will contact you to see if you would like us to place the item on back order for you. You will be given the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is charged.
|Credit Card Security|
Buying with us is totally secure, both when paying with credit/debit cards, and Paypal.
Purchasers of exhausts should satisfy themselves that the product is suitable for its intended use.
Unless otherwise stated, exhausts are not "road legal" and are for show or race use only.
Exhaust systems are covered by 90 day warranty from date of retail purchase.
Exhausts are covered by this warranty against faulty manufacture and defects in production metals. Any system found to be defective on inspection will be replaced on a one for one basis. No consideration will be given for any and all subsequent labour charges howsoever incurred.
This warranty will not cover any system that has been wrongly fitted, modified or changed in any way. No warranty is given as regards to chrome plated parts against heat generated colour finishes to the product or the forming of oxydation on systems when in use on the motorcycle.
If you need to reach us, please email us using the link on the store page, alternatively, you can call us on 01202 302749 or write to us at Metric Cruisers, 58 Ashley Road, Boscombe, Bournemouth, Dorset, BH1 4LL.
Metric Cruisers do not disclose buyers' information to third parties.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Goods must be returned within 10 working days, in new condition, and in original packaging.
Metric Cruisers is not responsible for the return delivery charge, unless parts are defective.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All transactions to be paid with credit/debit card or Paypal.